Terms of Service

Effective Date: February 19, 2026  |  Last Updated: March 24, 2026

By accessing or using the services provided by Syntherly LLC (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

1. Services

Syntherly provides managed AI communication systems for businesses, including:

• Custom AI voice agents and AI-powered text and chat messaging systems

• Automated lead follow-up sequences

• CRM integration and setup

• Ongoing system monitoring, optimization, and support

The specific scope of services will be outlined in a separate service agreement or proposal provided prior to project commencement. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement controls.

2. Pricing and Payment

All projects require a setup fee as outlined in your service agreement. Clients may elect to pay the setup fee in full upon execution or, where agreed to in writing, pay a non-refundable deposit with the remaining balance due prior to system deployment. The specific payment structure, amounts, and schedule will be documented in your service agreement.

Clients are responsible for third-party costs associated with running their AI system, including:

• AI API usage costs (Anthropic, OpenAI, Google, or other providers)

• SMS and voice delivery costs (Twilio or similar)

• CRM platform subscription fees (GoHighLevel)

These costs are billed directly by the respective providers, not by Syntherly, unless otherwise agreed in writing. Invoices not paid within 15 days of the due date may result in suspension of services until the balance is resolved.

3. Project Timeline

• Essential and Professional systems: 5–7 business days

• Custom / Enterprise systems: 10–14 business days

Timelines depend on timely receipt of onboarding materials, business information, and client feedback. Delays caused by incomplete or late client input may extend the delivery timeline.

4. Client Responsibilities

To support successful delivery, you agree to:

• Provide accurate and complete business information during onboarding

• Respond to requests for feedback or approvals within 3 business days

• Maintain active accounts with required third-party services (CRM, API providers)

• Test and approve all AI prompts and configurations prior to system Go-Live

• Confirm that your use of AI communication systems complies with all applicable laws and regulations, including TCPA, CAN-SPAM, and state-specific communication laws

5. Intellectual Property

Client-Owned IP: You retain 100% exclusive ownership of all business-specific content, including your custom AI persona (brand voice, name, objection-handling scripts), operational FAQs, branding materials, and all captured customer lead data and conversation transcripts (exportable as CSV).

Syntherly-Owned IP: Syntherly retains 100% exclusive ownership of all pre-existing and independently developed systems, underlying architecture, and platform intellectual property. This includes, without limitation, proprietary prompt frameworks, webhook routing logic, CRM automation structures, deployment methodologies, custom CSS, and any tools, templates, or processes used across multiple clients. Client is granted a revocable, non-exclusive license to utilize this architecture while their service agreement is active.

Third-party tools and platforms used in your system (GoHighLevel, Anthropic, OpenAI, Twilio, etc.) are subject to their own terms of service.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategies, pricing, customer data, AI configurations, and trade secrets. Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party, except as required by law. This obligation survives termination of services for a period of two (2) years.

7. AI Disclaimer and Limitation of Liability

Syntherly utilizes Large Language Models (LLMs) in the delivery of its services. While we implement strict guardrails and quality controls, LLMs are probabilistic by nature. We do not guarantee absolute error-free responses. Client agrees to test and approve all AI prompts and configurations prior to Go-Live.

Syntherly provides AI communication systems as a technology service. We do not guarantee specific business outcomes, revenue increases, or lead conversion rates. To the maximum extent permitted by law:

• Syntherly’s total liability for any claim shall not exceed the total amount paid to Syntherly in the six (6) months preceding the claim

• Syntherly is not liable for indirect, incidental, special, consequential, or punitive damages

• Syntherly is not liable for actions taken by AI agents that result from inaccurate information provided by Client during onboarding

• Syntherly is not liable for downtime, errors, or service interruptions caused by third-party providers (including OpenAI, Anthropic, Retell, Twilio, or GoHighLevel outages)

8. Refund Policy

Due to the custom nature of our work:

• Full refund: Available if canceled within 48 hours of payment and before work begins

• Partial refund: May be offered at our discretion based on work completed for projects in progress

• No refunds: Once the system has been delivered and is operational

If you are unsatisfied with the delivered system, we will work with you to make reasonable adjustments within 14 days of launch at no additional cost.

9. Pilot Program

From time to time, Syntherly may offer select clients participation in a Pilot Program with modified pricing at our sole discretion. Pilot clients receive the same quality of service, support, and system capabilities as standard clients. In exchange, Pilot Program participants agree to:

• Provide a written testimonial after 30 days of system use

• Allow Syntherly to use anonymized results and metrics as a case study (subject to your written approval)

• Provide candid feedback on system performance

Pilot Program availability, eligibility, and terms are determined by Syntherly on a case-by-case basis and are not publicly solicitable.

10. Termination

Either party may terminate the service relationship with thirty (30) days written notice. Upon termination:

• We will provide a reasonable transition period to support continuity of your operations

• You retain ownership of your Client-Owned IP as defined in Section 5

• Syntherly will provide a CSV export of all client lead data

• Outstanding invoices remain due and payable

• All licenses to Syntherly-Owned IP are revoked

• We will delete your business data within 90 days unless otherwise required by law

11. SMS/MMS Mobile Messaging Program

Program Description: By subscribing to our text messaging program, you agree to receive account updates, appointment reminders, and promotional messages from Syntherly.

Message Frequency: Message frequency varies. Message and data rates may apply for any messages sent to you from us and to us from you. Contact your wireless carrier for details about your text plan or data plan.

Cost: Message and data rates may apply. Check with your mobile carrier for details.

Opt-Out: You can cancel the SMS service at any time by texting “STOP” to the number from which you received the message. After you send “STOP,” we will send a confirmation message. After that, you will no longer receive SMS messages from us. To rejoin, sign up again through the original method.

Support: If you experience issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at hello@syntherly.com.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

12. Dispute Resolution

Any disputes arising from these Terms will be resolved through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in Maricopa County, Arizona, under the rules of the American Arbitration Association. These Terms are governed by the laws of the State of Arizona.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Entire Agreement

These Terms, together with any signed service agreement and our Privacy Policy, constitute the entire agreement between you and Syntherly regarding your use of our services. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement controls.

15. Privacy Policy

We respect your rights to privacy. Please review our Privacy Policy for details on how we collect, use, and protect your information.

16. Contact Us