Terms of Service

Acceptance. By using the Site, you represent that you have read and agree to these Terms and to our Privacy Policy, which is incorporated by reference.

Changes. We may update these Terms from time to time. The “Last updated” date shows when. Changes are effective when posted, or on the date we state. Your continued use of the Site after a change means you accept the updated Terms.

What the Site is. The Site provides information about Syntherly, an interactive AI demo, and a self-serve checkout through which you may order Syntherly’s services.

The demo. The AI demo is provided for illustration only. Demo outputs are generated by artificial intelligence, may be inaccurate or incomplete, and do not represent the performance of any configured deployment.

Purchased services. Ordering or using Syntherly’s managed services is governed by the Services Agreement. In a conflict between these Terms and the Services Agreement on the subject of the purchased services, the Services Agreement controls.

Eligibility. You must be at least 18 years old and able to form a binding contract to use the Site. If you use the Site for an organization, you represent that you are authorized to bind that organization, and “you” includes that organization.

Accounts. Some features, including checkout, may require an account or contact details. You are responsible for the accuracy of the information you provide and for activity under your account, and you will keep your credentials secure.

Self-serve orders. You may purchase certain services through the self-serve checkout. The services, prices, and any setup fees and recurring fees are shown at checkout at the time of purchase. By completing an order you agree to the price and to the Services Agreement. Placing an order does not charge your card. Our payment processor, Stripe, securely stores and verifies it, and we charge it only as described under “Setup fee, delivery and payment” below.

Payment processor. Payments are processed by our third-party payment processor, Stripe. We do not store full payment-card numbers. Your payment is also subject to the processor’s terms.

Usage allowance and overage. Your plan includes a monthly allowance of voice minutes and text segments. Carrier costs and AI usage within the allowance are included in your monthly fee, with no separate carrier charge. We notify you when you reach 80% and 100% of your allowance. Usage above the allowance is billed at our published overage rates, currently $0.20 per voice minute and $0.02 per text segment, which we may change with 30 days' notice. If your Services Agreement says you use your own provider accounts, the provider bills you directly for that usage.

Taxes. Prices are exclusive of taxes unless stated.

Setup fee, delivery and payment. You pay nothing when you place an order. Our payment processor, Stripe, securely stores and verifies your card, and you authorize us to charge it automatically, without asking you again, when we deliver and for any cancellation costs described below. We deliver when your system is built, passes our test on each channel and feature in your written scope, and we have shown you the results. At least two business days before we charge, we email you each item we tested and its result, the amount, the card and the charge date (our “delivery email”), and you can tell us in writing within those two business days if a listed item failed its test. At delivery we charge your setup fee and your first monthly fee together, as shown at checkout and in your order confirmation. Monthly fees then continue on the same date each month. If your plan includes texting, delivery also waits until your carrier approves your text-message registration. If the carrier rejects it because information you gave was wrong and you do not correct it within five business days, either of us may end the order and the cancellation costs below apply. If it is rejected for any other reason, or not approved within 30 days, either of us may end the order and you owe nothing. The minimum term is three months from the delivery charge date, then month to month on 30 days’ notice. If you cancel during the minimum term, your service ends when the minimum term ends. Until then, each remaining monthly fee is charged on its usual date, never all at once, unless your Services Agreement says it is not due. If you cancel before we start your build, you owe nothing. We start your build when we send you a “We’ve started your build” email, when you submit your intake form or join your intake call, or when we begin setup work on your system, whichever comes first; the email always tells you when your build started. If you cancel after we start your build and before delivery, you owe our actual costs, itemized for you and supported by a log of the hours worked, up to $250 on Starter and up to $500 on every other plan unless your signed Full System or custom agreement says otherwise, charged to your card on file with Stripe no sooner than two business days after we email you the itemization. If you are not happy within 30 days of going live, we fix it, then waive your first month and usage, then refund everything you have paid. If we already waived your first month because we were late, we go straight from the fix to the refund. If a payment fails and is not fixed within five days of our notice, we pause your service until it is paid. Please email hello@syntherly.com before disputing a charge.

Time to delivery. On Starter, Growth (including Growth Offer seats) and every standalone system listed on our pricing page except Custom workflows, we finish your build, test it and show you the results within seven business days of your completed intake form, or we waive your first monthly fee and your first month’s usage charges. Your intake form is complete when you have submitted it and given us every login, access and item it asks for. We confirm that date to you in writing, and the seven days start on the next business day. They do not include days we wait on you after asking in writing for information, an approval or access (we tell you in writing when each pause starts), days your carrier takes to review a text-message registration we filed for you, days you take to correct information the carrier rejected, or days between our delivery email and your first successful payment. The seven days end when we send the delivery email described above. If you then tell us in writing that a listed item failed its test, they keep running until we send a corrected one. If we miss them, we charge only your setup fee at delivery, you may cancel before delivery and owe nothing, and that waiver is your only remedy for the delay. It is the same waiver as the second step of the 30-day satisfaction terms above, and you get it only once. Your system goes live, meaning we switch it on for your customers, within one business day after your first payment succeeds. Full System, Custom workflows and other custom builds get a go-live date in writing in the order form before you commit, and a missed date waives a fee only if that order form says so. Business days are Monday to Friday, excluding US federal holidays.

Illustrative only. The demo and other AI features on the Site use generative AI and may produce inaccurate, incomplete, or inconsistent output. Do not rely on Site or demo output for any decision without independent verification.

Not professional advice. Content on the Site is for general information and is not legal, financial, medical, or other professional advice.

You will not, and will not permit anyone to:

1. (a) use the Site in violation of any law or these Terms, or infringe anyone’s rights;
2. (b) access, scrape, crawl, or harvest the Site or its data by automated means except as permitted by our robots file or with our written consent;
3. (c) reverse engineer, decompile, or attempt to discover the source, models, or prompts behind the Site or the demo;
4. (d) use the Site or the demo to build, train, or benchmark a competing product, or to extract or replicate Syntherly’s prompts, configurations, or methods;
5. (e) interfere with, disrupt, or place an unreasonable load on the Site, or attempt to gain unauthorized access to it or its systems;
6. (f) introduce malware or harmful code, or circumvent any security or access control;
7. (g) submit unlawful, infringing, deceptive, or harmful content, or impersonate any person or misrepresent your affiliation; or
8. (h) remove, obscure, or alter any proprietary notice on the Site.

Our IP. The Site and its content, including text, graphics, logos, the Syntherly wordmark and marks, software, and the look and feel, are owned by Syntherly or its licensors and are protected by intellectual-property laws. The Syntherly platform and all related intellectual property are and remain Syntherly’s.

Limited license. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your own internal, non-commercial evaluation and, where applicable, to order services. We reserve all rights not expressly granted.

Your data and content. As between you and Syntherly, you retain ownership of the information and content you submit. Ownership of materials produced through purchased services is governed by the Services Agreement.

Feedback. If you send us feedback or suggestions, you grant us a perpetual, royalty-free, irrevocable license to use them without restriction or obligation to you.

The Site may use or link to third-party services and websites, for example, our payment processor and AI providers. We are not responsible for third-party services or content, and your use of them is governed by their own terms. Links are not endorsements.

Our collection and use of personal information through the Site is described in our Privacy Policy. By using the Site, you acknowledge the Privacy Policy. For purchased services, data handling is also governed by the Services Agreement and the Data Processing Addendum.

The Site, the demo, and all content are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Site will be uninterrupted, secure, error-free, or that any output will be accurate or achieve any result. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

To the fullest extent permitted by law, Syntherly and its affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of the Site. Our total aggregate liability for all claims relating to the Site, other than purchased services, which are governed by the Services Agreement, will not exceed one hundred US dollars (US$100). Liability for purchased services is governed by the Services Agreement.

You will defend and indemnify Syntherly and its affiliates against any third-party claim, and any loss, arising from your use of the Site, your content, or your breach of these Terms or violation of law or third-party rights.

We may change, suspend, or discontinue all or part of the Site or the demo at any time, with or without notice. We are not liable to you for any change to, or suspension or discontinuation of, the Site.

Governing law; venue. These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. Subject to the informal-resolution requirement below, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction.

Informal resolution. Before filing a claim, you agree to first contact us at legal@syntherly.com and attempt to resolve the dispute informally for at least 30 days.

Program description. If you provide a mobile number and consent on one of our forms, you may receive text messages from Syntherly related to your inquiry, including responses to your request, appointment reminders, account and order updates, and customer support. Consent to receive texts is not a condition of any purchase.

Frequency and rates. Message frequency varies based on your interactions with us. Message and data rates may apply.

Opt out and help. Reply STOP to any message to cancel and stop receiving texts. Reply HELP for assistance, or contact us at hello@syntherly.com. Carriers are not liable for delayed or undelivered messages.

Privacy. How we handle information collected through the messaging program is described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Entire terms; severability. These Terms, with the Privacy Policy and, for purchased services, the Services Agreement, are the entire agreement on their subject. If any provision is unenforceable, the rest stays in effect.

Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor.

No waiver. Our failure to enforce a provision is not a waiver.

Contact. Questions about these Terms: Syntherly LLC, legal@syntherly.com or hello@syntherly.com.