Privacy Policy

Effective Date: February 17, 2026  |  Last Updated: March 24, 2026

Syntherly LLC (“we,” “us,” or “our”), located at 1811 E Apache Blvd, Tempe, AZ, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit syntherly.com, use our services, or interact with our AI communication systems. By accessing or using our services, you agree to the practices described below. If you do not agree, do not use our services.

1. Information We Collect

1.1 Personal Data

Information you provide directly, including:

• Name, email address, phone number, and company name

• Business information provided during onboarding (services offered, pricing, FAQs, business hours)

• Payment and billing information (processed securely by our third-party payment processors)

• Authentication credentials (username and password)

• Files or messages you send us, including interactions with our chat and voice systems

1.2 Usage Data

We automatically collect technical data when you interact with our services, including IP address, browser type, device identifiers, referring URLs, pages viewed, date and time stamps, error logs, and similar diagnostic information.

1.3 AI Interaction Data

Conversations handled by AI agents deployed on your behalf, including call transcripts, chat logs, and messaging records. This data is used exclusively to train and improve your specific AI system and is never shared with other clients.

1.4 Marketing Subscription Data

If you opt in to marketing communications, we collect your email address and/or phone number for the purpose of sending promotional materials, product updates, and service announcements.

1.5 Cookies and Similar Technologies

We use session, preference, analytics, and security cookies to operate and improve our services. You can disable cookies through your browser settings at any time, but portions of our services may not function properly without them.

2. How We Use Your Information

We process your data to:

• Provide, operate, and maintain our services

• Build, train, and deploy custom AI communication systems for your business

• Process payments and manage billing

• Send service-related communications (booking confirmations, system updates, support responses)

• Send marketing and promotional materials (only with your explicit opt-in consent)

• Analyze usage patterns to improve our platform and services

• Detect, prevent, and address technical issues or fraud

• Comply with applicable legal obligations

Legal Bases (GDPR/UK-GDPR): Performance of contract, legitimate interests, consent (where obtained), and compliance with law.

3. Sharing and Disclosure

We do not sell or rent your personal data. We share data only with the following categories of recipients under strict confidentiality terms:

Service Providers: Third-party vendors that perform services on our behalf (hosting, payment processing, CRM, analytics) under binding data-processing agreements.

AI Model Providers: We share conversation data with AI model providers (such as Anthropic, OpenAI, or Google) solely for the purpose of processing conversations on your behalf. Information shared with AI model providers is used exclusively to process your conversations and is not used to train their general-purpose models.

Legal and Regulatory: We may disclose information when required by law, regulation, legal process, or enforceable governmental request, or in connection with a business transfer, merger, or acquisition.

No personal information will be shared with third-party platforms for marketing or promotional purposes. No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors to support service delivery is permitted. All other use-case categories exclude text messaging originator opt-in data and consent. Opt-in information will not be shared with any third parties.

3.1 Sub-Processors and Vendors

The following third-party service providers process data on our behalf:

4. Payments

Billing and payments are handled securely by trusted third-party payment processors, including Stripe and PayPal. Accounting is managed through QuickBooks. We do not collect, process, or store your full payment details (such as complete credit card numbers) on our servers. All payment transactions are encrypted and processed in accordance with PCI-DSS standards by our payment processors.

5. Data Retention

Upon expiration of the applicable retention period, data is permanently deleted or anonymized unless a longer retention period is required by law.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. Types of cookies we use include:

• Session cookies: Required for basic site functionality; expire when you close your browser

• Preference cookies: Remember your settings across visits

• Analytics cookies: Help us understand how visitors interact with our site

• Security cookies: Protect against fraud and unauthorized access

You can disable cookies through your browser settings at any time. Disabling certain cookies may limit the functionality of our services.

7. Marketing Preferences

You have the right to opt out of marketing communications at any time:

• Email: Click the “unsubscribe” link at the bottom of any marketing email

• SMS/Text: Reply STOP to any message you receive from us

• Direct request: Email hello@syntherly.com with the subject “Unsubscribe”

Opting out of marketing communications will not affect service-related communications (system updates, billing notices, support responses).

8. Data Security

We employ the following measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest

• Role-based access controls with least-privilege principles

• Two-factor authentication for all internal accounts

• Regular penetration testing and vulnerability assessments

• Vendor risk assessments for all third-party service providers

• Incident response procedures with defined escalation paths

No method of electronic transmission or storage is 100% secure. While we implement commercially reasonable safeguards, we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you

• Correction: Request that we correct inaccurate or incomplete data

• Deletion: Request that we delete your personal data

• Portability: Request your data in a structured, machine-readable format

• Restriction: Request that we restrict processing of your data

• Objection: Object to processing based on legitimate interests

• Withdraw consent: Where processing is based on consent, withdraw it at any time

• Opt-out of marketing: Unsubscribe from promotional communications

Data Deletion Requests: Email hello@syntherly.com with the subject “Delete My Data.” We will honor verified requests within 30 days.

Additional Regional Rights: Visitors from the European Union, United Kingdom, California (CCPA/CPRA), and other jurisdictions with comprehensive privacy legislation may have additional rights under applicable law. Contact us at hello@syntherly.com to exercise any additional rights available to you.

10. International Transfers

We operate in the United States. Where we transfer personal data from the European Economic Area (EEA) or United Kingdom, we rely on Standard Contractual Clauses (SCCs) or an applicable adequacy decision to provide appropriate safeguards for your data.

11. Children’s Privacy

Our services are not directed to, and we do not knowingly collect personal information from, anyone under the age of 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced at least 30 days in advance via email or in-app notification. The “Last Updated” date at the top of this document reflects the most current version. Continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us